Privacy Policy

1. Introduction

RECLAIMD ("we," "us," or "our") operates the website www.getreclaimd.com and related marketing activities. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with us through any channel, including online forms, email, phone, and digital advertising.

By using our website or submitting information to us, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number, and mailing/service address submitted via quote request forms or contact inquiries.
• Service Details: Type of space, volume of items, preferred service dates, photos, and notes you provide when requesting a quote.
• Usage Data: IP address, browser type, pages visited, time on site, and referring URLs, collected automatically via cookies and analytics tools (including Google Analytics).
• Marketing Interactions: Information collected through advertising platforms (e.g., Google Ads, Meta/Facebook Ads) such as ad clicks, form fills, and conversion events.
• Communications: Records of emails, calls, or messages you send to us.

3. How We Use Your Information

We use the information we collect to:

• Respond to your quote requests and schedule service.
• Communicate with you about your inquiry or appointment.
• Improve our website, services, and customer experience.
• Send marketing communications (where you have opted in or where permitted by law).
• Analyze website traffic and advertising performance via Google Analytics and similar tools.
• Comply with legal obligations.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. This includes:

• Google Analytics: We use Google Analytics to understand how visitors interact with our site. Google Analytics collects anonymized usage data. You can opt out via the Google Analytics Opt-out Browser Add-on.
• Advertising Cookies: Third-party ad platforms (e.g., Google Ads, Meta) may place cookies to measure ad effectiveness and serve relevant ads.

You can control cookie preferences through your browser settings. Disabling cookies may affect some functionality of the site.

5. Sharing Your Information

We do not sell your personal information. We may share your data with:

• Service Operators: Local RECLAIMD licensees who fulfill your service request in your area.
• Service Providers: Third-party vendors who help us operate our website or business (e.g., CRM, scheduling, email tools), bound by confidentiality agreements.
• Analytics & Advertising Platforms: Google, Meta, and similar platforms for analytics and marketing purposes.
• Legal Authorities: When required by law or to protect our legal rights.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Quote request data is generally retained for up to 3 years for business records purposes.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction or deletion of your data.
• Opt out of marketing communications at any time.
• Request that we restrict processing of your data.

To exercise any of these rights, please contact us at info@getreclaimd.com.

8. Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

9. Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, or loss. However, no transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated date. Your continued use of our website after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us: